Office Policies

Each appointment is reserved for the patient alone

There is 10 mins grace period for admission and 5 mins grace period for a follow up appointment before you can be marked as a late cancel/no-show and charged professional fees policy

MyIO does send out a text message and email message reminder 2 days in advance, You can additionally view up coming appointments in your MyIO app. Finally,follow-up we recommend turning on the MyIO app notifications as a final reminder. Ultimately, the responsibility of remembering an appointment is yours.

Exceptions to the no show/late cancellation fees are evaluated and assessed on a case-by-case basis by your provider. You can upload any relevant documentation to the patient portal, and it will be discussed within the confines of an appointment

Your account needs to be current (no outstanding patient balance) to be seen. If you have a balance, our billing team will make every effort to reach you in advance of your appointment to update your credit card on file and clear this balance. If the administrative team does not reach you within 2 business days prior to your appointment, it will be cancelled.

In person visits are scheduled 2-3 days per week

If you are sick, or have been exposed to someone with Flu, COVID or RSV to the office, Please update admin you’ll be conducting visit via telehealth

If you come into the office, and any member of your party is exhibiting signs of illness, you’ll be asked to leave and it’ll count as late cancellation

In the event of large weather, you’ll receive both a text and email no later than 7am informing of the change of all in person visits to telehealth

No verbal or written abuse of any kind to any member of this organization is tolerated

If any staff member reports an incident of abuse to your provider, the patient is immediately discharged

This include defacing and damaging the property within the office

Our practice does not maintain on call after hours

At each appointment, you’ll always be given an emergency plan to enact should your medication change go poorly

In the event of both a planned or unexpected absence of your provider, you’ll be notified via text or email

In the event of a planned absence, you will be asked to check your medications to ensure you have sufficient medication until your provider’s return. Please call your pharmacy to see what’s on the file

In the rare event that you do not have enough medication on file, requests for refills can be made via the portal

There is always an on-call provider to cover any clinical concerns during your provider absence

On call providers do not send in routine medications

Please seek care at the local emergency department crisis unit in the event of an emergency

To give the best care and attention, your provider may use a service that transcribe your conversation

If you do no want your provider to use this service, please just let me know and it’ll be turned off

The software used ensures transcribed conversations are HIPAA compliant with data storage and processing protocols. The recording of the conversations is never stored.

At any point in your care, you can revoke permission for this software to be used

The standard deletion od data is 1-2 business days to allow completion of documentation

No third parties have access to the conversation or summaries

If you choose not to have the electronic scribe during your consultations, it will not negatively impact your care. However, using the scribe does allow your provider to focus on patient care more effectively by eliminating notetaking during appointments